Refund Policy
This Refund Policy applies to paid pickleball court bookings made through GetPickleCourt.
Last updated: August 25, 2026
No refunds
GetPickleCourt does not offer refunds for paid pickleball court bookings. This includes bookings that a player cannot attend, late cancellations, no-shows, and unused booking time, except where a refund is required by applicable law.
1. Rebooking a Paid Court
Instead of a refund, a paid court booking may be eligible for rebooking to another available date or time. Rebooking is subject to the pickleball facility’s own court rebooking policy, availability, operating hours, notice requirements, and any restrictions shown with the booking. A rebooking is not guaranteed until the facility confirms it.
2. How to Request a Rebooking
- Review the rebooking or cancellation rules listed by the facility.
- Contact the facility owner or organizer as soon as possible, preferably before the scheduled court time.
- Provide your reservation reference, booking date and time, and requested replacement date or time.
- Wait for the facility to confirm the new booking. Do not assume a rebooking is complete until you receive confirmation.
3. Facility Rules Control
Each facility is responsible for setting and applying its court rebooking policy. The facility may limit the number of rebooking requests, require advance notice, restrict rebooking to certain dates or times, or decline a request when no suitable availability exists. GetPickleCourt cannot promise a replacement slot that the facility has not approved.
4. Cancellations, Closures, and Payment Issues
- Cancellation does not create a refund entitlement. A rebooking request remains subject to the facility court rebooking policy.
- If a facility closes a court or cannot provide a confirmed booking, contact the facility for rebooking or another resolution required by applicable law.
- Failed, duplicate, or incorrectly charged payments should be reported promptly with the reservation reference and payment details so the transaction can be investigated.
- Payment provider rules and applicable consumer protection laws may apply in addition to this policy.